Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to CoastMuse.store.

At CoastMuse, we are inspired by coastal adventures, carefree vacations, and effortless style. We understand how exciting it is to receive a new purchase, and we work hard to ensure every order reaches you as smoothly and efficiently as possible.

This Shipping Policy explains how we process, ship, track, and deliver orders placed through CoastMuse.store.

By placing an order on our website, you agree to the terms outlined below.

1. SHIPPING COVERAGE

CoastMuse.store proudly offers shipping to customers worldwide.

We currently deliver to:

  • North America

  • Europe

  • Australia

  • New Zealand

  • Asia

  • Selected regions in South America

  • Selected regions in Africa

  • Other eligible international destinations

Shipping availability may vary depending on carrier coverage, local regulations, and logistical conditions.

2. FREE WORLDWIDE SHIPPING

We are pleased to offer:

FREE SHIPPING ON ALL ORDERS

No minimum purchase is required.

Customers can enjoy free standard shipping regardless of order value, subject to destination availability.

Temporary promotional campaigns may provide additional shipping upgrades or benefits.

3. ORDER PROCESSING TIME

Orders generally require processing before shipment.

Typical processing time:

1–3 Business Days

Processing activities may include:

  • Order verification

  • Payment authorization

  • Quality inspection

  • Product preparation

  • Packaging

  • Carrier scheduling

Orders placed on weekends or public holidays may require additional processing time.

4. ESTIMATED DELIVERY TIME

Most orders are delivered within:

7–10 Business Days

Delivery estimates begin after shipment has been dispatched.

Delivery times may vary based on:

  • Destination country

  • Carrier performance

  • Customs procedures

  • Seasonal demand

  • Weather conditions

These estimates are not guaranteed.

5. SHIPPING CONFIRMATION

Once your order ships, a confirmation email may be sent containing:

  • Shipment details

  • Tracking information

  • Carrier updates when available

Customers are encouraged to monitor tracking regularly.

6. TRACKING INFORMATION

Most shipments include tracking services.

Tracking updates may take several business days to appear after shipment.

Customers may experience:

  • Transit delays

  • Tracking update gaps

  • Carrier scanning delays

These situations are generally temporary and do not necessarily indicate a lost package.

7. MULTIPLE SHIPMENTS

Orders containing multiple items may occasionally be shipped separately.

Reasons may include:

  • Inventory availability

  • Warehouse location

  • Packaging requirements

  • Carrier optimization

Customers may receive multiple tracking numbers for a single order.

No additional shipping charges will apply.

8. CUSTOMS AND IMPORT PROCEDURES

International shipments may be subject to:

  • Customs inspections

  • Import regulations

  • Government screening procedures

These processes are controlled by local authorities and are beyond our control.

Delivery timelines may be extended when customs processing occurs.

9. CUSTOMS DUTIES AND TAXES

Depending on destination country regulations, customers may be responsible for:

  • Import duties

  • Customs fees

  • Local taxes

  • Government charges

Such charges are determined by local authorities and are not included in product pricing unless explicitly stated.

Customers are encouraged to review local import requirements before ordering.

10. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate shipping information.

Please verify:

  • Full name

  • Street address

  • Apartment or unit number

  • Postal code

  • Contact information

Incorrect or incomplete information may result in:

  • Delivery delays

  • Returned packages

  • Additional carrier fees

CoastMuse.store is not responsible for losses resulting from incorrect customer-provided information.

11. ADDRESS CHANGES

Customers may request shipping address changes before an order enters fulfillment.

After shipment has been processed, modifications may not be possible.

We encourage customers to contact us immediately if changes are required.

12. DELIVERY DELAYS

While we strive to meet estimated delivery windows, delays may occur due to circumstances beyond our control.

Examples include:

  • Severe weather

  • Transportation disruptions

  • Customs processing

  • Carrier issues

  • Natural disasters

  • Public emergencies

  • High seasonal volume

Such delays do not automatically qualify for refunds.

13. UNDELIVERABLE PACKAGES

Packages may be returned if:

  • Address is incorrect

  • Delivery is refused

  • Recipient cannot be reached

  • Local carrier requirements are unmet

If a package is returned to us, customers may be contacted regarding available options.

Additional handling or reshipping fees may apply where permitted.

14. LOST SHIPMENTS

If tracking indicates unusual inactivity or suggests a shipment may be lost, customers should contact our support team.

We may:

  • Investigate with the carrier

  • Request additional information

  • Offer replacement options

  • Provide refund solutions where appropriate

Resolution time may vary depending on carrier investigations.

15. STOLEN PACKAGES

Once tracking confirms successful delivery, responsibility typically transfers to the recipient.

Customers concerned about theft should consider:

  • Secure delivery locations

  • Carrier pickup options

  • Parcel lockers

  • Signature services when available

Cases involving theft may be reviewed individually.

16. REFUSED DELIVERIES

If a shipment is intentionally refused by the recipient, any resulting costs imposed by carriers, customs authorities, or logistics providers may be deducted from any applicable refund.

17. SHIPPING RESTRICTIONS

Certain destinations may have restrictions affecting specific products.

We reserve the right to:

  • Refuse shipment

  • Cancel affected orders

  • Restrict certain products

when required by law or carrier regulations.

18. FORCE MAJEURE

CoastMuse.store shall not be held responsible for shipping delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Epidemics

  • Government actions

  • Labor disruptions

  • Transportation interruptions

  • Cyber incidents

  • Armed conflicts

Delivery estimates may be adjusted accordingly.

19. SHIPPING POLICY CHANGES

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

20. CUSTOMER SUPPORT

If you have questions regarding shipping, tracking, delivery status, or logistics concerns, please contact us.

CoastMuse.store

Address:

21360 122 Ave

Maple Ridge, BC

Canada

Phone:

1 (604) 224-7635

Email:

support@CoastMuse.store

Our customer support team will be happy to assist you and help ensure your CoastMuse experience remains smooth, enjoyable, and worry-free.