Contact information

CONTACT INFORMATION

Last Updated: June 2026

Welcome to CoastMuse.store.

At CoastMuse, we believe customer service should feel as warm and welcoming as a relaxing day by the ocean. Whether you have questions about an order, need assistance with a product, or simply want to learn more about our collections, our support team is here to help.

This Contact Information page explains how customers may communicate with CoastMuse.store and what types of support are available.

CUSTOMER SUPPORT PHILOSOPHY

At CoastMuse.store, we are committed to providing a positive and professional customer experience.

We strive to offer support that is:

  • Friendly

  • Respectful

  • Helpful

  • Transparent

  • Timely

  • Customer-focused

Our goal is to ensure that every customer feels confident and supported throughout their shopping journey.

HOW TO CONTACT US

For all inquiries, customers may contact us using the information below.

CoastMuse.store

Address:

21360 122 Ave

Maple Ridge, BC

Canada

Email:

support@CoastMuse.store

Phone:

1 (604) 224-7635

CUSTOMER SERVICE INQUIRIES

We can assist with a wide variety of topics, including:

  • Product information

  • Order status updates

  • Shipping questions

  • Tracking assistance

  • Return requests

  • Refund inquiries

  • Exchange requests

  • Payment concerns

  • Website issues

  • General feedback

Our customer care team will make every reasonable effort to respond as quickly as possible.

EMAIL SUPPORT

Email is the preferred communication method for most customer service requests.

By contacting us via email, customers can provide:

  • Order numbers

  • Product details

  • Photographs

  • Supporting documentation

This helps us review inquiries accurately and efficiently.

For the fastest service, please include:

  • Full name

  • Order number

  • Description of your request

when contacting us.

PHONE SUPPORT

Customers may also reach us by phone regarding:

  • Order-related questions

  • Product concerns

  • General customer service matters

Phone availability may vary due to operational schedules, holidays, and call volume.

When leaving a message, please include:

  • Your name

  • Contact information

  • Order number if applicable

so we can respond appropriately.

BUSINESS ADDRESS

Our mailing address is:

21360 122 Ave

Maple Ridge, BC

Canada

Please note that this address may not always serve as the designated return facility.

Customers should contact us before returning any products to ensure proper return authorization and instructions.

ORDER ASSISTANCE

If you require help with an order, please provide:

  • Order number

  • Full name

  • Email address used during checkout

  • Description of the issue

Providing complete information helps us resolve requests more efficiently.

RETURN AND REFUND SUPPORT

For return-related requests, customers should contact our support team before sending any item back.

Our representatives will provide:

  • Return eligibility review

  • Return instructions

  • Resolution options

  • Refund guidance

Unauthorized returns may experience processing delays.

SHIPPING SUPPORT

For shipping inquiries, please provide:

  • Order number

  • Tracking number if available

  • Delivery destination

Our support team will assist with available tracking information and carrier updates.

PRODUCT QUESTIONS

Customers are welcome to contact us before making a purchase.

We are happy to provide assistance regarding:

  • Product specifications

  • Materials

  • Product usage

  • Product compatibility

  • General recommendations

We want customers to make informed purchasing decisions.

FEEDBACK AND SUGGESTIONS

Customer feedback helps us improve.

We welcome suggestions regarding:

  • Website experience

  • Product offerings

  • Customer service

  • Shopping experience

Your opinions are valuable and appreciated.

RESPONSE TIMES

While response times may vary depending on inquiry volume, we strive to answer customer requests as promptly as possible.

More complex cases may require additional review time.

We appreciate your patience and understanding.

CUSTOMER SATISFACTION

Customer satisfaction remains one of our highest priorities.

We continuously work to improve our:

  • Products

  • Services

  • Support systems

  • Shopping experience

to ensure CoastMuse.store remains a trusted destination for coastal-inspired fashion and accessories.

Thank you for choosing CoastMuse.store.