Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

Welcome to CoastMuse.store.

At CoastMuse, we believe shopping should feel as carefree and enjoyable as a seaside getaway. We are committed to ensuring every customer enjoys a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions, procedures, and rights regarding returns, refunds, exchanges, cancellations, damaged products, and related matters when purchasing from CoastMuse.store.

By placing an order through our website, you agree to the terms outlined in this policy.

1. OUR COMMITMENT TO CUSTOMER SATISFACTION

We carefully select and inspect our products before shipment. However, we understand that circumstances may arise where a return or refund becomes necessary.

To provide peace of mind to our customers, CoastMuse.store offers:

  • 30-Day Return Eligibility

  • Free Return Requests Within Approved Conditions

  • Customer Support Assistance

  • Refund Processing for Eligible Orders

  • Resolution for Damaged, Defective, or Incorrect Items

Our goal is to provide fair and transparent solutions while maintaining the integrity of our business operations.

2. RETURN ELIGIBILITY PERIOD

Customers may request a return within:

30 calendar days from the date of delivery.

Requests submitted after the 30-day return window may not qualify for a refund or replacement unless required by applicable consumer protection laws.

The delivery date is determined according to the tracking information provided by the shipping carrier.

3. ELIGIBLE RETURN CONDITIONS

To qualify for a return, products should generally meet the following conditions:

  • Item received within the last 30 days

  • Product is unused whenever possible

  • Product remains in original condition

  • Product includes original packaging when available

  • Product does not show intentional damage or misuse

  • Return request has been approved by our support team

We understand that customers may inspect products upon arrival. Reasonable handling for inspection purposes does not automatically disqualify a return.

4. NON-RETURNABLE ITEMS

For hygiene, safety, customization, and operational reasons, certain items may not qualify for return, including:

  • Personalized products

  • Custom-made products

  • Final sale items

  • Gift cards

  • Downloadable products

  • Items intentionally damaged after delivery

  • Products returned without prior authorization

Where local consumer laws provide additional rights, those rights remain unaffected.

5. FREE RETURN PROGRAM

CoastMuse.store proudly offers a customer-friendly return experience.

If your return request is approved under this policy, we may provide:

  • Return instructions

  • Return authorization

  • Alternative return arrangements

  • Refund solutions when physical return is not required

Return methods may vary depending on product type, order value, destination country, and logistics availability.

6. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photographs

  • Description of the issue

  • Packaging photos when available

After review, we may offer:

  • Full refund

  • Partial refund

  • Replacement item

  • Store credit

  • Alternative resolution

The appropriate solution will depend on the specific circumstances.

7. INCORRECT ITEMS RECEIVED

If you receive an item different from what was ordered, please contact our support team.

We may request:

  • Photos of the received item

  • Photos of labels or packaging

  • Order information

Upon verification, we may provide:

  • Replacement shipment

  • Refund

  • Alternative resolution

at no additional cost to the customer.

8. LOST PACKAGES

A package may occasionally experience delays during transportation.

If tracking indicates unusual inactivity or the package appears lost, please contact us.

Our team will coordinate with shipping providers to investigate the situation.

Depending on the outcome, customers may receive:

  • Replacement shipment

  • Refund

  • Store credit

The resolution will be determined after carrier verification.

9. ORDER CANCELLATIONS

Orders may be canceled before shipment.

If an order has not entered fulfillment or shipping processes, customers may request cancellation by contacting our support team.

Once an order has been shipped, cancellation may no longer be possible and the return process will apply instead.

10. REFUND APPROVAL PROCESS

Once a return request is received, we will review the information provided.

Approval decisions may be based on:

  • Product condition

  • Delivery records

  • Supporting documentation

  • Order history

  • Compliance with this policy

Customers will be informed of the outcome via email.

11. REFUND METHODS

Approved refunds are typically issued to the original payment method used during checkout.

Depending on payment provider policies, refunds may be returned through:

  • Credit card

  • Debit card

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other supported payment methods

We cannot guarantee the processing speed of external financial institutions.

12. REFUND PROCESSING TIME

After approval, refunds are generally processed within:

3–10 business days

Some financial institutions may require additional time.

Customers should contact their bank or payment provider if delays occur after the refund has been issued.

13. PARTIAL REFUNDS

Partial refunds may be issued in situations such as:

  • Minor cosmetic defects

  • Missing non-essential components

  • Promotional discounts applied

  • Partial order cancellations

  • Customer-preferred resolutions

The amount will be determined fairly based on the circumstances.

14. CHARGEBACKS

Customers experiencing issues are encouraged to contact CoastMuse.store before initiating a payment dispute.

Our support team is committed to resolving concerns quickly and professionally.

Initiating chargebacks without first contacting us may delay resolution efforts.

15. EXCHANGES

Where inventory availability permits, we may offer exchanges for:

  • Defective products

  • Incorrect items

  • Size-related concerns

  • Product replacements

Exchange eligibility is reviewed individually.

16. FRAUD PREVENTION

To protect customers and our business, CoastMuse.store reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims

  • Abuse of return policies

  • Unauthorized transactions

  • Repeated suspicious activity

Such cases may require additional verification.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, CoastMuse.store shall not be liable for indirect, incidental, special, or consequential damages arising from product use, shipping delays, or third-party service interruptions.

18. POLICY CHANGES

We reserve the right to update this Return & Refund Policy at any time.

Changes become effective upon publication on the website.

Customers are encouraged to review this page periodically.

19. CONTACT INFORMATION

CoastMuse.store

Address: 21360 122 Ave, Maple Ridge, BC, Canada

Phone: 1 (604) 224-7635

Email: support@CoastMuse.store

For return requests, please contact our customer care team before sending any product back.